Refund Policy

At CircleNet, customer satisfaction is our priority. We strive to provide the best connectivity services, including internet, cellular, streaming, and bundled solutions. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting a refund.

By using our services, you agree to the terms outlined in this policy.

CircleNet operates as an authorized dealer for multiple service providers. As such, our refund policies are subject to the terms and conditions of these providers. We do not control their individual policies on service cancellations, refunds, or prorated billing.

• Service Activation Issues: If you have paid for a service but it was not activated due to a provider-side issue.
• Billing Errors: If you were charged incorrectly due to a technical or processing error.
• Duplicate Payments: If you accidentally made multiple payments for the same service.
• Non-Delivery of Paid Services: If the service you purchased was not delivered within the expected timeframe due to our fault.

• Activation, processing, or service setup fees.
• Payments made directly to third-party service providers.
• Prorated charges for partial service periods.
• Charges for services already rendered or used.
• Any additional fees paid to third-party vendors, equipment providers, or installation teams.

If you believe you are eligible for a refund, please follow these steps:

📞 Phone: [Your Contact Number]
📧 Email: [Your Support Email]
📍 Address: [Your Business Address]

Provide the following details in your refund request:

• Full name and contact information.
• Service details (provider name, plan details, date of purchase).
• Proof of payment (transaction ID, receipt, or invoice).
• Reason for the refund request.

• Once we receive your request, our team will review it within 5-7 business days.
• If eligible, we will initiate a refund according to our policy.
• If the request involves a third-party provider, we will coordinate with them and update you on the status.

• Approved refunds will be processed within 7-14 business days via the original payment method.
• Refunds for payments made via credit/debit card may take additional time, depending on the bank's processing speed.
• For transactions made through third-party providers, their refund timelines apply.

• Customers may cancel their service directly with the service provider as per their respective terms.
• If a cancellation request is initiated through CircleNet, we will assist in the process but are not responsible for third-party refund decisions.

CircleNet reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Customers are encouraged to review this policy periodically.

For any refund-related inquiries, please reach out to our support team:

📧 Email: info@circlenet.com
📞 Phone: (833) 341-4084